Veterinary Guest Services Representative - Overnights
Job in
Clearwater, Pinellas County, Florida, 34623, USA
Listed on 2026-02-04
Listing for:
Brief Media, Inc.
Full Time
position Listed on 2026-02-04
Job specializations:
-
Outdoor/Nature/Animal Care
Job Description & How to Apply Below
Overview
Fetch Specialty & Emergency Veterinary Centers is on the lookout for a dedicated and compassionate individual to join our Guest Services Team as an Overnight Guest Services Representative. At Fetch Specialty & Emergency Veterinary Centers in Ft. Myers, Florida, our board-certified specialists and ER doctors work together in a state-of-the-art, 24/7 facility to provide comprehensive treatment options and compassionate support for pets and their families.
If you have a passion for helping others and providing outstanding guest service, we'd love to meet you. Apply today and take the next step in your career with Fetch!
- Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
- Answer incoming calls, respond to inquiries, and schedule appointments.
- Provide accurate and timely information about the hospital's services and procedures.
- Maintain accurate guest and patient records in our veterinary management software.
- Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatment.
- Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
- Assist with maintaining a clean and organized reception and waiting area.
- Ensure a compassionate and supportive experience for guests during their pet's emergency or specialty care visit.
- Previous experience in guest services preferred.
- Excellent interpersonal and communication skills.
- Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
- A passion for animals and their well-being.
- Health Care Plan (Medical, Dental & Vision)
- Paid Family Leave (Maternity, Paternity)
- Safe Harbor 401K with Company Match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Personal)
- Holiday Pay
- Short Term & Long Term Disability
- Employee Assistance Program (EAP)
- Team Member Pet Discount
- Continuing Education
- Uniform Allowance
- Tuition Reimbursement
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