General Manager - Jared Jewelers - Clearwater Mall

Overview

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At Jared, we know that jewelry is more than a ring or pendant no matter how sparkling and brilliant. Which is why we empower every one of our jewelry consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ways. Jared is part of Signet Jewelers, a purpose-driven company who believes love inspires love.

Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Title: General Manager

Reports To: District Manager

Reporting to this Position: Assistant General Manager, Jewelry Specialist, Sales Support and Inventory Control

Reporting to the District Manager (DM), the General Manager (GM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the GM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Customer Obsession:
Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach. Compiles and follows up on customer requests.

Critical Thinking & Innovative Action:
Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members  sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Coaches the store staff to address and correct. Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues. Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.

Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Demonstrates an ability to motivate, persuade, and influence the actions of others.

Employee

Experience:

Demonstrates a commitment to the Company’s People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising. Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors.

Maintains open communication with team members and management, encouraging participation and idea sharing. Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.

Diversity, Equity And Inclusion:
Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensure all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others.

Performance Excellence:
Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information. Maintains the neatness and cleanliness of the location to…