Sr Manager, Process Opt - Clearwater, FL

This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.

• Responsible for facilitating business process improvement activities designed to drive revenue, operational excellence, and best practice in key aspects of the business
• Improves the real result of key performance indicators
• Serves as an internal consulting leader to improve profitability and customer experience
• Proactively identifies opportunities, scope, launches, and executes projects to capture the opportunities
• Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data
• Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership
• Partners with various departments, including Billing, IT, Sales, Operations, and Compliance to streamline processes, troubleshoot, and aligning practices
• Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols
• Works collaboratively with business leaders to lead/develop a continuous improvement culture
• Supports and challenges the status-quo in direction setting, prioritization, and delivery of activities
• Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
• Actively designs, deploys, and implements best practices and standardized processes
• Builds and delivers training materials to support these standard processes
• Conceptualizes and develops technology and applications to support operational improvements and workflow
• Runs self-directed improvement projects delivering value to the organization