Network Engineer -CONV

Job Purpose

Independently provides full design, configuration, and support for common data or voice networking implementations (HW and SW), including contact center and network security technology. Assists senior technicians in design, configuration, and support of backbone networks, security DMZs, Storage Area Networks (SAN), Computer Telephony Integration (CTI) solutions, contact center and Intelligent Choice Response setup, and other highly complex and critical solutions with regional and potentially global impact.

Ensures appropriate failover solutions are implemented and tested to meet business continuity needs. Performs complex video networking for Board meetings and conferences. Provides global support to resolve network outages and help diagnose application problems. May also provide technical guidance to Associate Network Engineers.

• Designs, configures, and implements network solutions to support changes to teams, offices, and applications, and to incorporate new features to optimize services. Solution components may include departmental switches, enterprise switches, routers, firewalls, VPN gateways, IP telephony, IVR, Automated CAll Distribution (ACD), and other network technologies. (55%)
• Provides full operational support for regional network services the provide customer access to revenue-generating applications and colleague access to systems used to run the company and support customers, with limited assistance from more senior engineers in mission critical and/or highly complex situations. (30%)
• Creates and maintains technical documentation, asset inventories and configuration information. (10%)
• Analyzes vendor invoices for accuracy, maintains inventory and orders equipment. (5%)

• 3 to 5 Years of relevant work experience.
• Bachelor's Degree with Network Engineering or Related Field of Study preferred.
• Other
  
  Education / Certifications:
  
  Cisco Certified Network Professional (CCNP) Enterprise, CCNP Data Center, Microsoft Azure Associate, Cisco Unified Contact Center Enterprise (UCCE) Specialist, F5 (or other load balancer) Certified Administrator, Solar Winds Certified Professional.
• Able to execute instructions and to request clarification when needed.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Possesses strong multi-cultural interpersonal skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an advanced level.

• Consistent non-standard work or overtime as business requires.
• On-call availability required as necessary.
• Professional, office environment.
• Some travel required.

Cat 5 Cable, Cat6 Cabling, Cisco LAN, Cisco NAC, Cisco Networking Equipment, Cisco Router Configuration, Cisco Technologies, Data Cabling, Ethernet Cables, Fiber Optic Cabling, IP Addresses, IP Networks, IT Networking, Local Area Network (LAN), Network Cabling, Networking Technologies, Networking Tools, Networks, Structured Cabling, TCP/IP Networking, WAN Networking

• Elective Benefits:
  Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career:
  Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being:
  Boost your financial, physical, and mental well‑being through seminars, events, and our global Life…