IT Service Manager
Listed on 2026-02-28
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Job Description
The IT Service Manager will take the lead in improving how our IT services run by streamlining ITIL processes, keeping things running smoothly, and finding ways to make them better over time. This role will handle the setup, design, and ongoing updates of our IT Service Management tools and frameworks, mainly focusing on Open Text Service Management Automation X (SMAX) and Universal CMDB (UCMDB) to ensure strong configuration management and top‑notch service.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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- 10+ years in IT Service Management, ideally in healthcare.
- Proven ability to lead service delivery teams in complex environments.
- Track record of improving IT services and maturing ITIL processes.
- Hands‑on experience with Open Text SMAX (admin, workflows, catalogs, automation, UX).
- Expertise in Open Text UCMDB (discovery, CI lifecycle, mapping, integrations).
- Strong knowledge of ITIL v3/v4 and ITSM frameworks.
- Experience integrating SMAX/UCMDB with enterprise systems.
- SMAX/UCMDB implementation experience preferred.
- Familiarity with healthcare IT and compliance environments. ITIL certification (Foundation or Intermediate).
- SMAX/UCMDB certifications.
- Experience with automation tools, scripting, or workflow engines.
- Knowledge of Azure and modern monitoring tools.
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