Implementations​/Customer Experience; CX Lead

Why This Role Matters Now

Since launching 18 months ago, we’ve raised $100M with backing from Lightspeed, Khosla, and Google Ventures. We got there by moving incredibly fast and hiring the best and brightest talent. To accelerate that momentum, we’re growing our team. Come and join us at one of NYC’s fastest-growing startups and have an impact on our product from day one.

As our Customer Experience (CX) / Implementations Lead
, you’ll own ERP implementations end-to-end and build best-in-class customer relationships. This is an intense, hands-on role with full ownership.

You’ll be joining at an early and defining moment. Move at rocket speed, build the next massive ERP behemoth.

Founded in 2024, Dual Entry is one of NYC’s fastest-growing AI startups.

Dual Entry is changing the future of finance. Our AI-native ERP lets teams achieve more in less time. $5M-ARR businesses and NYSE-listed companies trust Dual Entry to automate away busywork and fuel their growth with powerful reporting and insights. We’re making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990s in the past.

We operate with urgency and ownership. We move fast.

• You’ll own end-to-end ERP implementations and long-term customer relationships
• You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
• You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
• You’ll establish and evolve implementation methodologies, processes, and operational standards
• You’ll challenge the status quo of what world-class ERP customer success looks like
• You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

• You’ll have 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
• Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
• Deep understanding of ERP systems, finance workflows, and implementation best practices
• You’re a customer-service extraordinaire who loves solving complex problems
• You thrive in fast-moving, early-stage environments with high ownership
• Expertise in Accounting, audit, ERP systems, CPA

• Significant equity ownership in one of the top AI companies in the world
• You’re joining early and will grow with Dual Entry
• Your feedback shapes the product directly
• High-speed culture
• High-trust environment with high expectations
• Ambitious mission

• Equity: $60K+
• Base Salary: $110K – $150K
• On-site team culture: high collaboration, no bureaucracy
• Full medical, dental & vision insurance
• Commuter benefits
• 401k benefits
• We ll cover relocation packages and make the move exciting, not painful!

We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do.

If you’re hungry, driven, and ready to build something massive, climb aboard!

At Dual Entry, we believe great products come from diverse teams. We’re an equal opportunity employer, and we’re committed to a culture where everyone feels included, supported, and able to do their best work.