Guest Service Supervisor

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Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida. As part of the Wyndham Grand brand, known for its commitment to delivering exceptional guest experiences, employees can expect a fast‑paced, dynamic environment with opportunities for growth and development across various departments, from guest services to housekeeping and event planning.

Are you a dynamic, customer‑focused professional with a passion for hospitality? Join our team as a Guest Service Supervisor and lead the front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests.

• Supervise front desk operations, including check‑in, check‑out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

• Prior cash handling experience (required).
• High school graduate or GED equivalent.
• Ability to communicate effectively with the public and other team members.
• Read, write, and speak English fluently.
• Minimum six months of front desk experience.
• Strong computer skills.
• Flexible schedule, including nights and weekends.

• Multiple tiers of medical coverage.
• Dental & vision coverage.
• 24/7 teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off (vacation, sick, bereavement, holidays).
• 401(k) match.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Other
Industry: Restaurants

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pre‑employment drug testing and background checks are required. We participate in E‑Verify.