Patient Services Specialist

Overview

Florida Cancer Specialists & Research Institute (FCS) is a national leader in oncology care and clinical research. With over 250 physicians, 220 nurse practitioners, and 100 locations, FCS provides world‑class treatment, cutting‑edge technology, and access to more clinical trials than any private practice in Florida.

The Patient Services Specialist (PSS) ensures smooth front‑office operations. Each PSS employee learns and performs all duties of all front‑office stations, assisting co‑workers at all times. Responsibilities include clerical support, patient scheduling, insurance verification, and collaborative teamwork across stations.

• Perform routine clerical duties for medical clinic stations.
• Learn and execute duties of all front‑office stations.
• Aid co‑workers in performing all PSS job duties.
• Maintain accurate patient information, schedule appointments, and verify insurance.
• Adapt to changing priorities and support multiple patient needs.
• Completing projects and assignments as requested.

• Education: High School Diploma or GED required.
• Experience: Healthcare experience highly preferred; strong multitasking, detail orientation, and interpersonal skills.
• Core Capabilities:
  • Analysis & Critical Thinking: Problem solving, planning, time management, and independent judgment.
  • Interpersonal Effectiveness: Diplomacy, conflict management, diversity awareness, and handling confidential material.
  • Communication
    
    Skills:
    
    English command, active listening, and balanced feedback.
  • Customer Service & Organizational Awareness: Build quality culture and operational excellence.
  • Self‑Management: Self‑motivated with limited supervision.
  • Fast‑Paced Environment: Juggling competing priorities across multi‑site locations.
  • Computer
    
    Skills:
    
    Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Driver’s License: Valid state driver’s license for travel to satellite offices and offsite meetings.
• Travel: 26–50%.
• Remote: No.
• Work Days/
  
  Hours:
  
  Monday to Friday 8:00 AM – 5:00 PM.

Employment is contingent upon a thorough background screening, vaccination compliance, drug and nicotine testing, and a drug‑free workplace. Medical marijuana cards are not recognized.

Florida Cancer Specialists & Research Institute (FCS) is an Equal Opportunity Employer. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment at  for assistance. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other legally protected status.

Recruiter: