Telephone Sales Specialist - Patient Engagement

🚀 Now Hiring:
Patient Engagement & Sales Specialists (Healthcare - 20 plus roles!)

We’re partnering with a fast-growing healthcare technology company that’s transforming how patients recover s organization blends innovation, compassion, and performance, and they’re building a team of driven professionals who want meaningful work and the opportunity to earn based on results.

This is a front-line, patient-facing role where you’ll support patients during a critical part of their recovery journey—while working in a metrics-driven, collaborative environment that rewards strong communication, follow-through, and results.

• Make a real impact on patients’ recovery and quality of life
• Work for a company that is scaling rapidly and investing in its people
• Strong training, clear SOPs, and cross-functional support
• Fast-paced, professional environment with growth potential
• Ideal for candidates who enjoy sales, persuasion, and helping others succeed

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What You’ll Be Doing

• Serve as the first point of contact for patients once a medical device is prescribed
• Proactively reach out to patients to explain the device, its clinical benefits, and next steps
• Build rapport through empathetic, persuasive conversations
• Handle inbound and outbound calls, follow-ups, and re-engagement outreach
• Assist patients with insurance verification, billing questions, and prior authorizations
• Coordinate with sales, logistics, billing, clinical, and customer service teams
• Educate patients on proper device use and the importance of treatment adherence
• Document all interactions accurately in CRM/EMR systems
• Meet or exceed performance metrics related to outreach, conversions, and patient satisfaction
• De-escalate calls professionally and enhance the overall patient experience

• 2+ years of sales experience
• 2+ years in a customer-facing role(healthcare experience is a plus)
• Confident communicator who can convert hesitant patients
• Comfortable with cold calling, objections, and performance metrics
• Ability to explain complex information in clear, patient-friendly language
• Tech-savvy and detail-oriented
• Experience with insurance or billing questions is a strong plus
• Proficient in Microsoft 365 and CRM/EMR platforms
• Thrive in a goal-driven, metrics-based culture
• Enjoy blending sales, service, and healthcare impact
• Are resilient, empathetic, and professional on the phone
• Want to grow with a company that’s changing patient care