Ops Senior Clerk

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Requisition No:868488

Agency:
Department of Health

Working Title:

OPS SENIOR CLERK -

The Department of Health in Pinellas has a OPS Senior Clerk position open in the Medical Services Program. The successful applicant will primarily work at the Tarpon Springs and Clearwater Health Department Health but could be required to travel to other DOH Pinellas Clinic locations as needed for coverage.

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients
• Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information.
• Schedules client appointments and completes appointment reminder phone calls.
• Completes client check out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS). Provides receipts to clients.
• Reconciles cash, check and credit card payments.
• Prepares the bank deposit daily and completes the cashier close out process in accordance with all documented procedures and policies.
• Resolves routine billing errors and omissions with clinic staff.
• Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System. Answers routine billing questions from and staff and clients.
• Scans and attaches documents to client medical records.
• Process requests for copies of medical records in accordance with State law and HIPAA. Uses various office equipment including telephones, fax, copy machines and scanners.

• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer service skills
• Ability to independently solve problems
• Strong verbal and written communication skills in addition to good listening skills
• Ability to work effectively and cooperatively with others
• Knowledge of patient confidentially laws
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness
• Ability to perform mathematical calculations
• Knowledge of medical insurance
• Ability to prepare accurate reports and correspondence

• At least 2 years of computer experience
• At least 2 years’ experience working in a fast-paced customer service position
• Willingness to travel to all DOH Pinellas Clinic locations to provide coverage as needed (travel is reimbursed)

• At least 1 year experience working in a medical office setting
• Bilingual in Spanish and English

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

To be the Healthiest State in the Nation.

• Innovation:
  We search for creative solutions and manage resources wisely.
• Collaboration:
  
  We use teamwork to achieve common goals & solve problems.
• Accountability:
  We perform with integrity & respect.
• Responsiveness:
  We achieve our mission by serving our customers & engaging our partners.
• Excellence:
  We promote quality outcomes through learning & continuous performance improvement.

• 301 S Disston Ave,Tarpon Springs, Fl 34689
• 310 N Myrtle Ave,Clearwater, FL 33755

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note:

You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://(Use the "Apply for this Job" box below)..gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be…