Front Desk Team Member - Bilingual

Overview

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. We’re expanding and seeking great people to join our team.

The Care Facilitator is a patient’s first contact with the Chen Med family and serves as a patient advocate delivering exceptional customer service. The incumbent checks patients in to and out of the clinic and provides basic secretarial and administrative support. A successful Care Facilitator is committed to superior service and builds trusting relationships with patients.

• Interacts with patients, records information, greets, checks in, checks out, or schedules appointments. Conducts lobby checks to maintain organization and cleanliness.
• Acts as the gatekeeper for PCP and Specialist schedules, including ensuring top patients are scheduled regularly.
• Uses computer systems to add new patient information, print relevant forms, schedule appointments, respond to emails, and generate New Patient packets. Ensures patient and emergency contact information is accurately documented.
• Conducts outreach calls and mails birthday and greeting cards for patients on special occasions.
• Answers telephones, takes detailed messages, and directs messages to the appropriate individual.
• Clearly communicates information about Chen Med clinical personnel to patients and others.
• Verifies patient insurance via phone or web, collects copays, and assists with scheduling follow-up and in-house Specialist referrals as needed.
• Escorts patients to exam rooms and ensures comfort and well-being prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients and reporting on hospitalizations and related metrics.
• Present patients with customer service surveys at checkout and escalate for immediate service recovery when needed.
• Participates in daily and weekly huddles to provide details on patients.
• Regulates and monitors transportation aspects, including driver lists, patient transport, medication and grocery deliveries, and coordinating Uber/Lyft rides for patients.

• Maintains the confidentiality of patients’ personal information and medical records.
• Reviews patients’ personal and appointment information for completeness and accuracy.
• Transmits correspondence by mail, email, or fax.
• Performs other duties as assigned and modified at manager’s discretion.

• Exceptional customer service skills and a passion for serving others
• Working knowledge of medical insurance and/or electronic medical record (EMR) systems
• Knowledge of Chen Med products, services, standards, policies and procedures
• Proficient in operating phones, personal computers, software, and other basic IT systems
• Professional and courteous communication with employees, patients and others
• Detail-oriented with strong accuracy in reports and data
• Excellent verbal and written communication skills
• Strong listening skills
• Positive and professional attitude
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel locally and regionally up to 10% of the time
• Spoken and written fluency in English

$14.30 - $20.42 hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation depends on factors including experience, education, geographic location, and other relevant factors. This position may be eligible for bonuses or commissions.

We offer comprehensive benefits. For details, see the relevant documentation.

We’re Chen Med and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our approach improves the health and well-being of the populations we serve. We’re growing rapidly and seek to rescue more seniors from inadequate health care.

Chen Med is dedicated to changing lives for the people we serve and the people we hire. With competitive compensation, comprehensive benefits, career development and advancement opportunities, and work-life balance, our employees have opportunities to grow. Current employees may apply here: HERE. Current contingent workers please see the job aid here to apply.