Blood Services Implementation Specialist

Blood Services Implementation Specialist

COMITE DES FETES
-ANIMATIONS
-DE CABESTANY

Location: Clearwater, FL

Pay Range: $70,000.00/yr – $80,000.00/yr

Employment type: Full-time

Seniority level: Entry level

The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and approximately 30 days after the live date. Working with the Project Manager and Blood Services Implementation Team Lead, the Specialist shares responsibility for successfully implementing Soft Bank, Soft Donor, and/or SoftID.Tx.

• Assist the Project Manager with all activities related to Soft Bank, Soft Donor, and/or SoftID.Tx implementation to ensure obligations are met within the defined timeframe.
• Provide system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
• Maintain a thorough understanding of overall system capabilities and best practice use.
• Guide clients in building and fully utilizing all existing system functionality.
• Provide telephone consultations and web-based training sessions to clients as needed.
• Log and assign an appropriate level of criticality to all Soft Bank, Soft Donor, and/or SoftID.Tx-related calls and tasks.
• Prepare and update agendas, activity trackers, and other documents related to monitoring project progress.
• Work effectively with Blood Services team members and other SCC staff to ensure timely and satisfactory resolution of client implementation issues.
• Escalate issues that may adversely affect client satisfaction or the project timeline.
• Effectively manage assigned workload.
• Submit trip reports and travel documentation in a timely manner.
• Actively participate in knowledge sharing with other Blood Services team members.
• Provide meaningful recommendations for improving the product.
• Monitor emails, voicemail, and instant messaging applications daily and respond in a timely manner.
• Serve as an additional resource for non-assigned clients as needed.
• Participate in technical training programs as assigned.
• Comply with all approved procedures, directives and guidelines.
• Perform other duties as assigned.

• Associate’s degree in a healthcare-related field is required. A bachelor’s degree, especially in Medical Technology with specific coursework in Transfusion and/or Donor Services, is highly desirable.
• A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Prior experience in usage, file building, and troubleshooting of a laboratory information system (LIS) is highly desirable.
• Travel required:
  
  up to 50%.

• Non-profit Organizations
• Hospitals and Health Care
• Medical Practices