Campus Education Manager

Ultimate Medical Academy is a non‑profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content‑rich, interactive online programs as well as hands‑on training at our Clearwater, Florida campus.

As a full‑time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

The Campus Education Manager is responsible for driving student engagement, persistence, and academic success by leading proactive support strategies throughout the student lifecycle. This role partners with campus leadership and cross‑functional teams to remove barriers to success, improve retention and re‑entry outcomes, and ensure the overall academic and operational health of campus programs.

• Provide Student Support: Serve as the point of contact for students, addressing questions, resolving concerns, and connecting them to appropriate resources. Manage processes related to attendance, satisfactory academic progress (SAP) appeals, leave of absence (LOA) requests, program transfers, background checks, and graduation requirements.
• Build Relationships: Develop strong, supportive relationships with students from the Provisional Registration Period (PRP) through graduation to foster trust and engagement. Promote an inclusive, welcoming environment for all students.
• Provide Academic Guidance: Help students understand academic requirements, navigate online and in‑person platforms, and set up necessary technology for coursework.
• Perform Outreach and Communication: Conduct regular outreach through phone calls, texts, emails, and video messages to identify students needing assistance and offer solutions early.
• Document Services: Accurately record all student interactions, interventions, and outcomes in the CRM system to ensure consistent support across departments.
• Develop Action Plans: Identify students experiencing academic or personal difficulties and create action plans to address challenges, coordinating with education leadership and faculty as needed.
• Provide Re‑entry Support: Maintain communication with students who interrupt their studies, encouraging re‑entry by assisting with paperwork, understanding barriers, and connecting them to re‑enrollment specialists.
• Plan Campus
  
  Activities:
  
  Organize and participate in campus activities (e.g., orientation, welcome‑back events, recognition programs) to strengthen student involvement and promote persistence.
• Maintain Policy Awareness: Stay informed about academic policies, procedures, and services to ensure students receive accurate, up–to‑date information.
• Regulatory Compliance: Ensure compliance with institutional, state, and federal regulations related to student engagement and academic advising.
• HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our success, both large and small.
• Perform other duties as assigned.

• Build and foster a culture of accountability, learning, trust, and high performance.
• Execute functional strategy to achieve organizational goals for short‑term results (1 year or less).
• Handle moderately complex problems and influence policies and practices.
• Demonstrate a desire for growth and professional development.

• Bachelor’s degree in Education,…