Service Writer

Benefits:

• Bonus based on performance
• Dental insurance
• Free uniforms
• Paid time off

• Handle customer inquiries in person and on the phone
• Phone skills include converting phone calls to store visits.
• Greet customers in a friendly manner when they arrive.
• Once the cause of the issue is determined explain to the customer if the repair.
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Prepare, open, maintain and close repair orders
• Maintains high customer satisfaction standards
• Follow up with customers on the status of their vehicle
• Follow up with customers to ensure satisfaction
• Assist with any other duties assigned by Management.
• Shop is open Monday - Saturday.
• Pay is hourly with incentives.

• Minimum 1 year Service Advisor experience
• ROWriter software experience preferred but not required
• Excellent communication and customer service skills
• The ability to understand and relate technical issues to the service team from customers non-technical descriptions

• High School Diploma or equivalent.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.