Customer Service Representative; Web Services Department

Join Our Web Services Customer Experience Team!

Join one of the most exciting marketing companies in the country, helping small businesses thrive! At Postcard Mania, we combine the power of direct mail with digital marketing to drive real results. As a Customer Support Specialist, you’ll be the main point of contact our clients have for their online ad campaigns. This role is perfect for someone who’s passionate about marketing, thrives in a team environment, and is eager to grow.

You’ll work hands‑on with Google and Facebook platforms, collaborating with internal teams and clients to deliver performance‑driven campaigns.

• Obtain all required information and access to launch ad campaigns
• Coordinating with the customer's website contact to install tracking codes
• Work with our designer to produce eye‑catching banner ads
• Troubleshooting campaigns as needed

The goal of this role is to implement high‑quality SEM campaigns that generate more leads for customers, ensuring their satisfaction and long‑term loyalty.

• Starting pay is $18 per hour

• This a full-time office position, Monday - Friday from 9-6pm

• Proficient in Word, Excel, Outlook, etc.
• Customer-focused with a passion for helping others
• Basic understanding of Google and Facebook marketing, and Pay‑Per‑Click
• Some HTML knowledge preferred
• Strong organizational and time management skills, with the ability to adapt as needed
• Professional and friendly communication (phone and email)
• Capable of managing projects from start to finish
• Ability to handle high-volume periods while staying organized
• Strong leadership and ability to manage tasks effectively

• Medical, dental, vision
• 401K
• Short- & long-term disability
• Paid vacation (increases with longevity)
• 6 paid holidays
• In‑house café, yoga, and fitness classes
• Fun, driven, family‑like environment that rewards results