Customer Service Specialist
Job in
Clearwater, Pinellas County, Florida, 34623, USA
Listed on 2026-03-05
Listing for:
ROM Technologies, Inc.
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
- Serve as the primary point of contact for patients, clinics, and healthcare providers regarding product orders, service issues, and account inquiries.
- Educate patients and customers on medical products, usage guidelines, and delivery timelines.
- Support the sales team with order processing, tracking, and follow-up communication.
- Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
- Resolve customer concerns effectively while maintaining compliance with HIPAA and company policies.
- Document all interactions and maintain accurate records in CRM or EMR systems.
- Collaborate with internal teams (sales, logistics, billing) to ensure a seamless customer experience.
- Monitor open orders, backorders, and follow up to ensure timely fulfillment.
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