Insurance CSR - Entry Level - Licensing Assistance

Company Description

The Dimmitt Insurance Agency may be the opportunity you’ve been waiting for!

Join a family-oriented, award-winning agency and a subsidiary of Dimmitt Automotive Group, serving Tampa Bay since 1924. We focus on Personal Lines and also offer Commercial insurance.

We’re not just hiring — we’re building careers. Enjoy a people-first culture, competitive benefits, and real growth opportunities.

As a Customer Service Representative, you will perform a full range of customer service activities such as, but not limited to, answering inbound calls, processing policy payments & endorsements, as well as obtaining necessary information so we can best serve our clients.

• Professional training and development are provided to ensure your success.
• Monday - Friday, 8am-5pm
• We will help get the right candidate licensed within the first 90 days of employment.

• Provide exceptional customer service by responding to all inbound customer calls, faxes, and written correspondence
• Build rapport and trust with each client and actively listen to their requests and inquiries
• Confirm accuracy and currency of data in our client management system
• Re-shop current clients who inquire about renewals or rate increases
• Proactively identify and inform the writing agent and policy holder of any UW memos
• Process payments & Endorsements
• Manage and utilize time effectively to ensure department meets required service levels for improved customer satisfaction results
• Track policy expirations for existing clients and work proactively to ensure appropriate actions are taken to facilitate renewals or re-write a policy
• Assist in managing the agency’s book of business and ensuring that no liability associated with errors and omissions occur

• High school diploma or equivalent required
• College degree in a related field (RMI) preferred
• Active FL 440 license is a minimum requirement (2044 or 220 are acceptable)
• Previous working experience in an agency environment a plus
• Exceptional verbal and written communication skills
• Ability to multitask and meet deadlines in a fast paced environment
• Experience with EZLynx is ideal
• Proficient with Microsoft Office
• Excellent work history a must

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

Subsidized Health Insurance with eligibility the first of the month following 60 days of service

Company funded Group Term Life and matching AD&D in the amount of $5,000.00

PTO available with cashout option after the completion of 1 year of service

Paid holidays after the completion of 90 days of service

401(K) eligibility after the completion of 60 days of service. A company match is provided up to 3% of the associate’s contribution. Participants must be 21 years of age or older.

10% vested after the completion of 1 year of service

100% vested after the completion of 2 years of service

Company funded Employee Assistance Program offering 6 counseling sessions per year for the associate, spouse, and dependent children

Employee Discount Program to include sales and service