Client Success Representative

POSITION TITLE:
Client Success Representative

DEPARTMENT:
Client Success

POSITION

REPORTS TO:

Client Success Manager

STATUS:
Employee, Full Time, exempt

LOCATION:
Clearwater, Florida

BENEFITS:
Eligible for standard company benefits

If you love wellness and want to work for one of the fastest growing online fitness and nutrition brands in the country, this could be your dream job. We are looking for a friendly and hard-working Client Success Representative to join our team. You will be responsible for answering all incoming calls, emails, text, and other various communications, handling customer questions and outbound complaints, and transferring potential leads to our sales team.

The ideal candidate should have an outgoing and positive demeanor, positive work ethic, and have a track record of working will with others in a team environment. We prefer applicants who have some customer service experience, but we are more than willing to train the right person.

The Client Success Representative corresponds through multiple channels of communication in order to answer questions and/or address any concerns our clients, coaches, and/or community members may have. The duties of this role include, but are not limited to, handling many inbound/outbound calls to and from clients, coaches, and/or community members, listening to their needs or issues and providing helpful solutions to their problems.

The role is expected to be aware of weekly/daily/monthly campaigns and manage portions that are assigned to them. Close consistent communication should be given to the internal/external team members by providing feedback on calls with clients in order to best serve our growing customer base.

• Provide world-class service for current FASTer Way clients, coaches, and community members
• Engage in multi-platform outreach to nurture prospects and ensure strong growth of both new client and VIP programs
• Proactively communicate with clients who would like to initiate a change in their new client or VIP membership status
• Provide consistent high quality customer service experience to all conversations that lead to a quality client experience and ultimately to increased client retention.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns resolving customer complaints via phone, text and/or email in less than two hours
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
• Report and track specific KPIs and benchmarks
• Collaborate with other call center professionals and team members to improve customer service Responsible for acting as a liaison between clients and company
• Other duties as assigned

• High school diploma or equivalent; college degree preferred
• Self-motivated
• Dependable
• Demonstrates excellent verbal and written communication skills.
• Strong active listening skills
• Ability to multitask, prioritize and manage time effectively
• Positive attitude
• Strong ability to adapt to rapidly changing environment
• Positive and excited to join the FASTer Way team
• Knowledge of Google sheets
• Demonstrates excellent verbal and written communication skills
• Ability to engage and collaborate with clients and team members
• Demonstrated ability to think and work independently with limited supervision
• Strong organizational skills and ability to prioritize multiple objectives
• Effective interpersonal skills to be capable of working with all levels of office personnel
• Goal and deadline oriented
• Dependable

• Bold Action
• Excellence
• Integrity
• Adaptability
• Generosity

• Exercise
• Nutrition
• Personal Growth
• Relationships and people
• Humor
• Fun
• Self-Reflection

We offer a fun, fast-paced environment, competitive compensation, health insurance reimbursement, and once in a lifetime opportunity to board the rocket ship.

FASTer Way to Fat Loss (a subsidiary of Tress Marketing Solutions, LLC) is an equal opportunity employer. All qualified…