Leasing Professional- Lease Up - Lantower Bayside - Clearwater, FL

Leasing Professional - Lease Up (Lantower Bayside, Clearwater, FL)

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- Lease Up - Lantower Bayside - Clearwater, FL role at Lantower Residential.

Brief Description Whether you’re just starting out or looking for a fresh chapter, we believe your career should feel meaningful. You should feel valued, trusted, and know your work makes a real difference.

FLSA Status: Non-Exempt

Department: Property Management

Supervisor: Community Manager

The Resident Experience Specialist (RES) role is a sales-driven role focused on achieving occupancy goals by providing exceptional customer experiences. This role engages customers by understanding their needs, confidently presenting the features and benefits of the community, creating a sense of belongingness, and effectively closing the sale. The RES also supports move-ins and resident engagement by collaborating with the onsite team to create memorable, service-oriented experiences that build loyalty and generate positive reviews and referrals.

This role partners with all Central Business Teams (CBT), e.g., Central Leasing, Applications, Renewal and Finance teams, using key community management systems and other Company technologies to deliver a seamless, engaging customer and resident experience. This role ensures customer satisfaction across key touchpoints by tracking reviews and KPIs to evaluate performance and the success of selling and follow-up efforts.

• Stands and greets all customers warmly, facilitates personalized tours using the Tour Your Way program, identifies housing needs, highlights community benefits, encourages leasing decisions, and follows up with each customer.
• Walks the assigned zone, tour path, and apartment show homes on a daily basis to ensure market readiness that meets Company standards. Resolves any deficiencies and works with the Community Manager and the maintenance team until resolved.
• Manages and converts customers into residents to achieve leasing goals. Follows up with all leads and customers that did not lease. Reviews the CRM system multiple times during the day. Collaborates with the Central Leasing Team to ensure all leads are responded to utilizing the CRM system.
• Stays abreast of community and product enhancements, identified community competitor set, market trends, surrounding neighborhood and other related elements to effectively sell the community’s value to customers.
• Assists residents with maintenance requests and coordinates with the maintenance team to address issues promptly. Contacts the resident to ensure service requests were completed to their satisfaction and within company operating standards.
• Utilizes property management systems, CRM systems and other Company technologies to effectively manage and track all community movement such as customer traffic, follow up, applications, move-ins, move-outs, service requests, and customer communication.
• Works with the CM and Resident Experience Manager to address and resolve issues and complaints by ensuring responsive, empathic action is taken. Follows up until the customer or resident confirms resolution as assigned.
• Performs other duties as assigned.

• Follow and comply with the Company’s established operating systems, financial, HR, marketing, safety and security policies and procedures, and standard operating procedures (SOPs), and meet the Company’s and department’s standards and other requirements related to job performance.
• Personally practice proper safety techniques, follow the Company’s risk and safety policies and procedures, and immediately report any associate or visitor injury, accident, or other safety‑related issues to the appropriate individual(s).
• Maintain working knowledge of laws, rules, and regulations concerning apartment leasing and management, i.e., Fair Housing and compliance with collections, evictions, towing, and pool enclosures.
• Continually identify and act on opportunities for improving the level and quality of selling and customer service provided by the onsite team and by personal performance. Participate in and support efforts that will…