Digital Account Manager

Freeman+Leonard is seeking a Marketing Account Manager for an agency client.

This is an ONSITE role in Clearwater, FL.

MUST have dental industry knowledge OR paid digital experience.

The Marketing Account Manager plays a key role in managing the internal development process across our creative teams, as well as keeping client contacts fully in the know as to where their projects stand. Typical projects include integrated marketing campaigns, enterprise partner projects, video and animated story-telling projects, traditional, digital, and social campaigns, live and online events and more.

This role will serve as the primary point of contact for its assigned clients, as the point of intake for new requests, and playing a key role in gathering feedback and gathering assets to facilitate proactive planning in meeting the needs of the business.

To effectively support the company's internal clients, interested candidates should have experience across the following skill sets:

• Superior customer service and proven agency-related support experience
• Excellent listening skills, as well as written and verbal communication skills
• Exceptional time and project management
• Client expansion and retention expertise
• Ability to work across cross-functional teams and coordinating complex projects
• Strong reporting and follow-up skills, with the ability to multi-task and prioritize
• Ability to innovate and problem-solve on the fly
• Thrives in a fast-paced environment

• Serves as a liaison between internal clients and stakeholders to identify their needs and to ensure satisfaction, while also ensuring alignment with corporate initiatives, business objectives and brand strategy
• Has an overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverables for projects assigned
• Works with fellow team members, vendors and assigned clients to ensure deliverables are fulfilled; provides input/ guidance to advocate for the client in alignment with overarching goals
• Maintains accurate reporting to track status of marketing efforts, calendars of planned events and activities, and regularly communicates updates to key stakeholders
• Supports event planning requirements, presentations and logistical coordination
• Provides proposed solutions to challenges and ways to continue to elevate our brand image, events, and quality of work
• Prepares proposals and presentations using marketing resource materials, such as brochures, data, slides, photographs, and reports

Associate's degree (A.

A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.