Lead Technical Writer

Responsibilities

• Lead and mentor the technical writing team: provide guidance, feedback, and professional development opportunities for technical writers, fostering a collaborative and high-performing environment.
• Develop documentation strategy and standards: establish and implement the overall strategy, style guides, and best practices for the company's technical documentation to ensure consistency and quality.
• Oversee documentation architecture: design and manage the structure and organization of all technical content, ensuring it is scalable, easy to navigate, and discoverable for all users.
• Drive process improvement: identify and implement new tools, technologies, and workflows to improve the efficiency and effectiveness of the documentation process.
• Serve as a subject matter expert: act as the principal author for the most complex and critical documentation projects, leveraging deep technical understanding.
• Collaborate with cross-functional leadership: partner with leaders in Engineering, Product Management, and Support to align documentation efforts with product roadmaps and customer needs.
• Champion the user experience: advocate for the end-user by ensuring all documentation is clear, concise, and effectively addresses their needs.

• Manage the daily activities of the technical writing team, including task assignment, project scheduling, and performance management.
• Establish and track key performance indicators (KPIs) for the team to measure content quality, productivity, and impact.
• Define and maintain the content strategy, information architecture, and voice/tone guidelines for all technical publications.
• Serve as the lead writer for high-priority or highly complex documentation projects, setting the standard for quality and clarity.
• Establish and oversee a peer review and editing process to ensure all documentation is accurate, clear, consistent, and adheres to established standards.
• Develop and maintain templates for all documentation types to ensure consistency across the product suite.
• Act as the primary point of contact for all documentation-related matters, representing the team in cross-functional meetings.
• Build strong relationships with Engineering, Product Management, and Customer Support to ensure a seamless flow of information and feedback.

• Bachelor s degree in a technical field such as Engineering, Computer Science, or a related discipline.
• A minimum of 8-10 years of experience in technical writing, with at least 3 years in a leadership or senior role managing other writers.
• Proven ability to translate highly complex technical concepts into clear, concise, and accurate documentation for a variety of audiences.
• Demonstrated experience in developing and implementing documentation strategies, style guides, and quality control processes.
• Exceptional written and verbal communication skills, with a keen eye for detail and grammar.
• Strong leadership and mentoring skills with a passion for developing talent.
• Experience working in an Agile development environment and familiarity with related tools (e.g., Jira, Confluence).

• Must be able to obtain and maintain a Top-Secret clearance