Center Manager

Locations

This position is for Clayton, NC and Garner (Cleveland), NC locations.

The Center Manager drives day-to-day operations in the center, works to grow the center’s business and to achieve or exceed annual financial goals while delivering on Fast Med’s high standards of team member and patient safety, satisfaction, and service. The role promotes Compassionate Hospitality and our STAT values. It is responsible for in-clinic execution of Fast Med business, clinical, and marketing programs and ensures that Fast Med operational procedures and clinical standards are met.

• Manages, motivates, and inspires a team of positive team members at the center to foster commitment to the Fast Med mission and vision and increase customer loyalty.
• Coaches staff on operational methodologies and best practices to enhance service to patients, team member engagement, and fosters an environment of continuous improvement.
• Oversees all day-to-day center operations, including staffing, patient flow, and adherence to operational and clinical standards, and identifies opportunities for improvement.
• Ensures necessary resources, including supplies and equipment, are available within the center.
• Owns center turnover and works with team members to make impactful improvements and implements best practices to improve team member engagement.
• Communicates regularly with Regional Director to quickly resolve issues, coordinates with peers at other centers and corporate functions, and provides recommendations as required.
• Leads interviewing, hiring, and training of new staff, working with input from Regional Director, Human Resources, Talent/Organizational Development, and Talent Acquisition. Develops staff through coaching, mentoring, rewarding, training, and guiding; plans and prepares work schedules and assigns team members to specific duties.
• Ensures compliance with necessary regulatory standards; maintains all credentialing, regulatory agency, and other compliance requirements.
• Interacts with billing to ensure successful and timely billing.
• Reviews center’s financial statements and operating scorecards to ensure success of the center, identifies areas for improvement, and ensures the center is tracking to meet annual goals. Where necessary, works with Regional Director and/or corporate functions to resolve pending issues.
• Implements corporate-led initiatives effectively and efficiently.
• Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions.
• Responsible for marketing initiatives to grow urgent care and occupational health business of the center. These responsibilities include cold calling, meeting with local employers and schools attending community events, and other objectives assigned by the Regional Director.
• Performs other duties as assigned.

• Extensive knowledge of clinic operations.
• Excellent organizational and time management skills.
• Flexible with a proven ability to conform to shifting priorities, demands, and timelines.
• Excellent communication, writing, and interpersonal skills to effectively interface with all levels of staff.
• Technically competent with various software programs including MS Office (Excel, Word, Power Point).

• Associate Degree preferred or equivalent work experience.
• 2 years of manager experience – preferably in a healthcare environment.
• 3 years of healthcare/customer service industry experience preferred.

• This is a field position and is 100% in clinic; the expectation is that the Center Manager will be in an assigned clinic every day. This position is for the Clayton, NC and Garner (Cleveland), NC locations.
• Travel between locations is required.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.