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IT Support Specialist
Job in
Clayton, Johnston County, North Carolina, 27520, USA
Listed on 2026-01-17
Listing for:
Phyton Talent Advisors
Full Time
position Listed on 2026-01-17
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Seeking an experienced L2–L3 IT Support Specialist to provide advanced technical support for end-user systems, hardware, and network environments. This role is fully onsite and will serve as a key escalation point for complex technical issues, as well as support the deployment and maintenance of new equipment and infrastructure. The ideal candidate brings strong troubleshooting skills, hands-on experience with enterprise IT environments, and the ability to work independently in a fast-paced office setting.
Key Responsibilities- Provide Level 2 and Level 3 technical support for desktops, laptops, peripherals, and mobile devices
- Troubleshoot and resolve complex hardware, software, and network issues escalated from L1 support
- Install, configure, and support new equipment, including workstations, network devices, and peripherals
- Support network connectivity issues (LAN/WAN, Wi-Fi, VPN) and assist with basic network troubleshooting
- Perform system upgrades, patching, and maintenance activities
- Document incidents, resolutions, and procedures within the ticketing system
- Collaborate with internal IT teams and vendors to resolve technical issues efficiently
- Ensure adherence to IT policies, security standards, and operational procedures
- Provide onsite support and white-glove service to end users as needed
- 5–10 years of experience providing L2–L3 IT support in an enterprise environment
- Strong hands-on experience with Windows OS, Microsoft 365, and standard enterprise hardware
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
- Proven ability to troubleshoot complex technical issues independently
- Experience supporting new equipment rollouts and hardware refresh initiatives
- Excellent communication and customer service skills
- Experience with Active Directory, Azure AD, or similar directory services
- Familiarity with ticketing systems (Service Now, Jira, Remedy, or similar)
- Knowledge of endpoint management tools (Intune, SCCM, JAMF, etc.)
- Relevant certifications (CompTIA A+, Network+, Microsoft, or similar)
- Advanced troubleshooting and problem‑solving skills
- Strong attention to detail and documentation
- Ability to prioritize and manage multiple issues simultaneously
- Collaborative, service‑oriented mindset
- Comfortable working fully onsite in an office environment
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