Senior Associate Director, Third Party Systems - University Advancement

Scheduled Hours

40

The Senior Associate Director, Third Party Systems, is responsible for the management of assigned third party systems within the Advancement technology ecosystem. The Senior Associate Director leads the day-to-day operations, optimization, and administration of assigned systems and applications, including system enhancements and configurations, project planning, documentation, and user support. They will collaborate with Advancement and University stakeholders and University Advancement Systems Business Transformation team members to understand operational and functional requirements and translate into operational solutions via third party systems.

The Senior Associate Director will also provide training and support for end users and maintain proper system access for user roles for their assigned systems.

The Senior Associate Director, in concert with the Director, will provide consultation on technology solutions that will help drive business objectives through ongoing analysis and enhancement of the Advancement technology ecosystem.

Primary

Duties & Responsibilities:

• Build effective working relationships with department stakeholders, team members, and vendors involved in assigned third party system management; rely on knowledge and professional discretion to achieve goals.
• Assist with providing escalated support and guidance to junior members of the team, who will interact with a broad range of clients to provide support, expert advice, and training delivery, including support for high-impact technology initiatives.

• Support the implementation and management of third-party systems in the Advancement technology ecosystem, including requirements review and tool selection with stakeholders, project planning, risk assessment, and vendor management.
• For assigned systems, lead efforts to reengineer and optimize business processes using technology solutions to gain efficiencies and reduce manual effort of stakeholders.
• Set and manage customer and stakeholder expectations. Influence decision making on third party systems.
• Develop, test and deploy enhancements and new third-party applications based on evolving business needs.
• Collaborate with other development teams on work that crosses teams to ensure shared awareness of third-party application-related system changes that may affect other teams’ work.
• Develop, test, and deploy changes to Salesforce, and guide junior team members in doing the same, in support of third-party system implementations, enhancements, and bug fixes.
• Support the development of junior team members in understanding existing technical architecture, development work, and best practices in Salesforce development.
• Develop, test, and deploy enhancements and bug fixes to Salesforce development work to support efforts of other development teams.
• Troubleshoot issues within the third-party systems and related integrations.
• Provide training and support for end users and maintain proper system access for user roles.
• Stay up to date on changes and upcoming enhancements for assigned third party systems.
• Prepare and maintain system documentation and instructions.
• For assigned areas, collaborate with stakeholders within the organization and engage in benchmarking to stay abreast of technology solutions leveraged by other advancement organizations.

Perform other duties as assigned.

• Normal office environment
• Ability to travel to various on- and off-campus locations

• Typically sitting at a desk or table
• Repetitive wrist, hand or finger movement

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Bachelor's degree

No specific certification/professional license is required for this position.