Account Executive, Sales & Service - F&M Bank Arena

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Sabertooth Sports & Entertainment Job Description

Job Title:
Account Executive, Sales and Service Employer:
Sabertooth Sports & Entertainment ("SS&E") Job Location: F&M Bank Arena, Clarksville, TN ("FMBA") Department:
Sales & Service Job

Reports to:

Director of Sales, SS&E Status:
Exempt

About the Role F&M Bank Arena is seeking an organized, self-starting professional with a proven track record of building strong relationships and delivering exceptional customer service. This role will be responsible for servicing both existing and new corporate partners as well as premium accounts, ensuring a high-quality experience and long-term satisfaction. In addition, the position will drive revenue growth through ticket sales (season, partial and groups), sponsorship sales, corporate partnerships, and outbound sales campaigns for all events hosted at F&M Bank Arena and Ford Ice Centers.

Job Responsibilities

• Sell tickets (season, partial and groups) for all events at F&M Bank Arena.
• Act as a key contact with assigned sponsorship partners, maintaining day-to-day relationships between partners and internal departments.
• Manage the fulfillment process of assigned sponsorship accounts annually - including branding, client correspondence, marketing activities, production deadlines, hospitality fulfillment, contract compliance, billing schedule, etc.
• Deliver gold standard service to all assigned accounts, ensuring an exceptional and consistent experience that strengthens relationships and drives long-term loyalty.
• Work in conjunction with other Account Managers across the organization to ensure partnership plans that most effectively leverage our assets, while also building our partners' business.
• Identify up-sell opportunities within assigned accounts or within department inventory.
• Responsible for servicing existing clients with all ticketing and organizational needs.
• Service premium space account base including but not limited to communicating with customers by phone, via email and in-person to establish clear goals and expectations for client experience; resolve customer issues and complaints; and identify successes, opportunities for service of premium and club accounts.
• Generate revenue through all premium products offered for FMBA events and concerts.
• Generate group sales revenue for FMBA events and family shows.
• Assist with selling of sponsor ships and special event sales as necessary, including Ford Ice Center.
• Contribute meaningfully to the sales culture by developing mutually beneficial working relationships with team members, clients, partners, and other VIPs.
• Offer ideas and strategy on initiatives that can drive new business and increase revenue.
• Other related duties as assigned.

Minimum Requirements

• Bachelor's degree from accredited college or university.
• Ideal candidates will have at least 1-2 years of related sales and customer service experience.
• Excellent people skills, and an ability to interact effectively and in a professional, diplomatic, and mature manner with VIPs as well as internal and external clients at all levels are a must
• High level of initiative and inner drive
• Candidate must have strong problem solving, organizational, communication and presentation skills
• The ability and desire to be creative / innovative
• Candidates must be able to meet tight deadlines and work effectively in a high-pressure environment.
• The selected candidate must be able to work evenings, weekends, and holidays as required/if applicable.
• As a condition of employment, qualified applicants will be subject to a background check, including a criminal history check, driving history and character references.
• Possess a valid driver's license, possess a suitable driving history and be insurable by SS&E's insurance carrier (without conditions).

Essential Physical Requirements

• Physical activities include sitting, walking, and standing for prolonged periods of time, as well as bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing, and handling of material.
• Ability to speak and communicate clearly with others
• Occasional heavy lifting/ moving of items up to 20lbs.
• Exposure to bright lights, extreme temperatures, and loud noise.

Equipment Used

• General Office Equipment (PC
  - Based Computer, Microsoft Office, Canva)
• Multiline phone system

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.

Preds Perks:
In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following:
Competitive pay,…