Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Roll‑up your sleeves and bring your talents to Ross, the leading off‑price retailer with more than 2,200 stores. Our focus is always on offering customers a constant stream of high‑quality, on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure‑hunt shopping experience.

• Success – our winning team pursues excellence while learning and evolving
• Career growth – we develop industry‑leading talent because Ross grows when our people grow
• Teamwork – we work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion – we celebrate the backgrounds, identities and ideas of all who work and shop with us, because our differences make us stronger, and we strive to be a positive force in our community

The Retail Associate ensures customers have a positive shopping experience. The Associate greets all customers, treats fellow associates with respect, follows company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform additional tasks as business needs require.

• Safety is the number one priority; practice safe behaviors in everything you do.
• Maintain a safe and secure environment on the sales floor, keeping egress clear and reporting unsafe conditions.
• Treat all customers and associates with respect and courtesy, and stay friendly and professional at all times.
• Assist customers in all ways necessary – register‑trained, merchandise assistance, answering questions, greeting and saying thank you at each transaction.
• Handle customer service calls immediately and manage customer issues courteously, calling leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintain professional appearance and adhere to dress code.
• Perform daily assigned sizing and recovery per best practice to keep the store well‑maintained and merchandised.
• Expedite newly received merchandise to the floor with urgency, merchandising per monthly presentation guidelines.
• Understand loss‑prevention awareness, the Shortage Highway, and merchandise protection standards.
• Demonstrate integrity and honesty, safeguarding confidential information, cash, cards and merchandise.
• Follow Mark‑Out‑of‑Stock policies and notify leadership on disposals.
• Follow cash and transaction procedures, maintaining accuracy with bankable tenders.
• Demonstrate urgency and maximize productivity by executing best practices and minimizing workflow steps.

• Managing Work Processes
• Business Acumen
• Planning, Aligning & Prioritizing
• Building Talent
• Collaborating
• Leading by Example
• Communicating Effectively
• Ensuring Accountability & Execution

• Communicate with customers, associates and leadership in a friendly, respectful, cooperative manner.
• Perform basic mathematical calculations common in retail environments.

• Use all store equipment, including PDTs, registers, and PC.
• Stand, walk, and move around the store up to 100 % of the time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Certain assignments may require other qualifications and skills.
• For Stockroom shifts: push, pull, and lift more than 20 lbs regularly.

None

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We strive to attract, hire and develop a strong, talented, and diverse workforce in compliance with all applicable laws.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industries:
  Retail