Retail Sales Associate

Join to apply for the Retail Sales Associate - 2773 role at First Cash

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

Pay and benefits vary by location and include a base hourly rate plus commission opportunities. Payrates shown range from $13.00 to $16.00 per hour, with potential to earn additional commission on transactions.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time, standing, walking, etc., in accordance with law.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• Ability to earn unlimited commission above hourly base rate.
• Vacation: one week after six months, additional week after one year, two weeks on each anniversary thereafter; 120 hours after five years (adjusted for local requirements).
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts from day one of employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

• Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of personal performance. Details provided during interview.

• First Cash is an Equal Opportunity Employer. All persons are protected under EEO laws. Reasonable accommodations are available for qualified individuals with disabilities.
• Arbitration agreement may be required for disputes.