Assistant Store Manager

Overview

Assistant Store Manager – Speedy Cash, Clarksville, TN

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real time by driving account management, customer outreach, and risk management. It’s fast-paced, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, you just found your next step.

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real time by driving account management, customer outreach, and risk management. It’s fast-paced, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, you just found your next step.

The hourly wage for the position is $15.00 per hour. The hourly rate is one element of our Total Compensation package.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a learning management system with e-learning modules for professional and personal development.
• Cross-brand training enabling opportunities across eleven brands nationwide.
• Enrollment in a key holder program to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance options with telemedicine and HSA/FSA where applicable.
• Traditional 401(k) and Roth 401(k) with company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits including dental, vision, disability, life, accident, and more.
• Access to mental health resources through our Employee Assistance Program.
• Exclusive discounts from retailers through our Discount Marketplace.
• Paid time off starting at 12 days in the first year.
• Relaxed, business-casual dress code, jeans and sneakers are welcome.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions and process loan/pawn applications, check cashing transactions, and ancillary products.
• Conduct daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collections, while maintaining customer service focus to prevent loss.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide coaching and development to Customer Service Representatives to ensure quality standards and safety procedures.
• Perform duties outside of the office as needed (on-site vehicle appraisals, store errands, external marketing).
• Meet company performance standards by leveraging B2B partnerships, obtaining referrals, and participating in in-store and community events.
• Maintain store security protocols and proper opening/closing procedures, including vault and cash drawer management.
• Support compliance with company policies and applicable laws; assist with store audits and financial reporting.
• Monitor store appearance and scheduling needs; coordinate maintenance as necessary.
• Work in a fast-paced environment and handle multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week).
• Hours may change by brand and at the company’s discretion; consult your recruiter for up-to-date requirements.

• High school diploma or equivalent.
• Minimum one year of experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required in accordance…