Shift leader, Restaurant​/Food Service

Overview

Job Title: Shift Manager

Location: Slim Chickens

Reports To: Assistant Manager / General Manager

• Lead and supervise team members during assigned shifts to ensure smooth operations across all areas of the restaurant.
• Maintain high standards of food quality, service, and cleanliness in accordance with Slim Chickens’ brand expectations.
• Coach, train, and motivate team members, providing feedback and direction to ensure performance excellence.
• Manage cash handling and register reconciliation accurately and responsibly.
• Monitor food safety, sanitation, and health standards, ensuring compliance with company and regulatory guidelines.
• Assist with scheduling, inventory, and shift planning to meet labor and cost goals.
• Provide exceptional guest service, resolving guest issues promptly and professionally.
• Ensure a positive, team-oriented work environment, fostering respect, communication, and collaboration.
• Step into various roles as needed — including cook, cashier, or drive-thru — to maintain operational flow during busy times.
• Communicate effectively with upper management regarding shift performance, staffing needs, and operational challenges.

• Willingness to work a flexible schedule, including extended hours, nights, weekends, and holidays.
• Ability to stand and walk for long periods as needed.
• Frequent contact with guests, requiring tact, courtesy, and a positive attitude.
• Frequent contact with team members, requiring effective communication, direction, and teamwork.
• Must be able to lift at least 20 pounds.
• Must be able to bend, stoop, and squat frequently.