Clarksville Branch Manager

Overview

Clarksville Branch Manager I

Category:
Branch

Job Location s:
US-TN-Clarksville

Job : | Type:
Active - Full Time Salary | Work Model:
On-site

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. Ascend serves more than 260,000 members from 27 Middle Tennessee branch locations, the Regional Operations Center, Teller Center and Corporate Headquarters. We are focused on growth and member service, with a culture built on collaboration and employee development.

Thank you for your interest in a career with Ascend Federal Credit Union. We pride ourselves on providing rewarding career opportunities, competitive benefits and a unique work culture. Our commitment to employees is aligned with our member-owners, ensuring engaged, high-quality service. We have earned recognitions including NAFCU Federal Credit Union of the Year (2015), Best Credit Union to Work For ) and Training MVP Awards ).

Coordinate activities and oversee daily functions of financial center operations. Supervise personnel and ensure credit union policies and procedures are followed, and quality member service is provided. Effectively deal with members and other staff in all areas including problem solving and conflict situations. At this level, manager could be new to the role or not responsible for the increased amount of business as a Branch Manager II or Branch Manager III.

• Direct and oversee daily operations of the financial center and supervise personnel.
• Represent the credit union in a friendly, courteous and professional manner, providing prompt, efficient and accurate information regarding loans, services, policies, and procedures.
• Regularly monitor employee performance and provide feedback, coaching, recognition, rewards, and motivation to all employees.
• Attend various meetings and training sessions to stay updated on job duties or as assigned.
• Prepare performance evaluations for employees and make recommendations for raises, promotions, disciplinary action, or termination. Discuss and set professional goals with each employee. Check and verify employees' timecards. Prepare employee work schedules. Perform quality control on work produced by direct reports for accuracy.
• Keep AVP of Branch Delivery informed of office needs, such as additional staff, equipment problems, vendors, and any serious member or employee issue.
• Oversee the business development plan of the branch including relationship-building with SEGs. Coordinate onsite visits to SEGs with Marketing. Represent the credit union in the community and refer potential SEGs to marketing for follow up.
• Maintain full knowledge of certificate, IRA and HSA programs and provide members and staff with information and assistance.
• Oversee instant issue of debit and credit cards via Card Wizard Instant Issue System, including issuing plastics, re-pinning cards and troubleshooting machine issues.
• Follow policies and procedures related to BSA, AML, CIP, and OFAC, ensuring compliance. Maintain OFAC suspect log and forward to Security monthly or as required.
• Monitor, review and edit Lobby Tracker for accuracy and wait times; deploy staff as needed to ensure minimal wait times.
• Participate in marketing promotions and branch sales programs to meet and exceed financial center goals.
• Provide ongoing feedback on branch quarterly goals and progress.
• Support ITM engagement with members and staff; assist members with ITM use and troubleshoot issues.
• Accept garnishments and levies; coordinate with Legal department as needed.
• Troubleshoot teller outages and report issues to AVP of Branch Delivery and Internal Audit.
• Attend special meetings and trainings; provide information and training to employees to improve member services.
• Handle member complaints and offer solutions to improve the member experience.
• Monitor, respond to Medallia surveys pertaining to the financial center.
• Cross-sell credit union services; build relationships with members and coach staff to do the same.
• Perform duties of a financial services officer, including loan…