Network Services & Operations Coordinator III

Cookeville, TN, United States

The purpose of this position is to install, configure, and maintain the campus network infrastructure.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

The overall purpose of this job is to provide installation, configuration, maintenance, and technical support for the campus network infrastructure, including hardware, software, and connected services like video security and access control. This role ensures high network availability and performance, resolves technical issues for end-users, and collaborates on new infrastructure deployments and system documentation.

Ability to transport items weighing as much as seventy (70) pounds.

Typical hours are Monday-Friday, 8:00 a.m. – 4:30 p.m. Must be available to serve in an on-call rotation, including weekends. Must be available for unexpected emergencies. Must be available to work extended shifts. This position requires the ability to occasionally adjust shift schedule to perform maintenance and upgrades outside of business hours.

Applicants will be required to electronically upload a cover letter addressing the required qualifications; a resume; a copy of transcripts (official transcripts required upon hire); and a separate list of a minimum of three recent (36 months) professional references, including name, title, email address, and professional relationship. References will be contacted at a later date. Submission of materials is the applicant’s responsibility.

Applications without all required materials are incomplete and will not be considered.

Commensurate with education and experience. Level S3, Grade 11.

Tennessee Tech offers a competitive benefits package. Benefits include the initial accumulation of one vacation day per month and one sick leave day per month, and thirteen (13) University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.

An associate's degree, 60 credit hours, or a relevant Technical School certificate with two years of related professional experience or a high school diploma with a minimum of 4 years relevant experience. Experience must include at least one (1) year of relevant experience in network support, installation, and troubleshooting.

Computer networking principles, protocols, and operations. Network hardware (switches, routers, WAPs). Unix-based and Windows operating systems. Category 6/6a cabling requirements and basic electronic principles.

Knowledge of basic electronic diagnosis and repair. Proficiency in word processing and spreadsheet applications. Ability to terminate Category 6/6a twisted-pair with appropriate connectors.

Single-Mode and Multi-Mode fiber optic cable requirements and termination ability. Knowledge of access control systems. Experience in a higher education environment.