Operations Manager

Join Our Team at Courtyard by Marriott Memphis East Bill Morris Parkway!

The Towne Place Suites by Marriott Clarksville, TN is seeking a Hotel Operations Manager.

Our Towne Place Suites by Marriott Clarksville, TN is near Downtown Clarksville offers easy access to Interstate 24, Austin Peay State University, Governor's Square Mall, Beach Haven Winery and the Clarksville Riverwalk. Our spacious pet-friendly suites in Clarksville feature full kitchens, free Wi-Fi, ergonomic workstations and Elfa closets by The Container Store designed with your extended-stay in mind.

Working as an Operations Manager at Towne Place Suites by Marriott offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests, live music events, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.

• Comprehensive Benefits:
  Medical, Dental and Vision – AVAILABLE DAY ONE
• Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses

Additional Support:
Employee Assistance Program, jury duty leave, bereavement leave, and more.

• Operations Management:
  Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
• Staff Supervision and Training:
  Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
• Guest
  
  Experience:
  
  Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
• Compliance and Safety:
  Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
• Sales and Marketing Support:
  Collaborate with the sales to promote the property and increase occupancy and revenue.
• Acting as General Manager:
  Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.

• Ability to motivate, guide, and manage teams across different departments.
• Delegation and conflict resolution skills to maintain a productive work environment.

• Strong verbal and written communication for interacting with guests, staff, and upper management.
• Active listening to understand and resolve guest or employee concerns effectively.
• A guest-first mindset to ensure high levels of customer satisfaction.
• Problem-solving and conflict management to address guest complaints diplomatically.
• Understanding of budgeting, forecasting, and financial reporting.
• Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.

• Knowledge of hotel management software and systems (e.g., PMS, POS).
• Familiarity with housekeeping, front office, food & beverage, and maintenance processes.

• Multitasking ability to handle various operational tasks simultaneously.
• Attention to detail and time management to prioritize and meet deadlines.

• Quick thinking and decision-making under pressure to resolve operational or guest issues.
• Analytical skills to identify and address inefficiencies in processes.

• Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment.
• Emotional resilience to manage stress and maintain composure during high-pressure situations.

Applicants should have flexibility to work weekends & holidays.

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Memphis, Tennessee! Apply today!