Relationship Banker - Clarksville Financial Center

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We strive to be a Great Place to Work by committing to an inclusive workplace, attracting and developing talent, supporting teammates’ wellbeing, recognizing performance, and making an impact in our communities. Bank of America is committed to an in-office culture with role-specific flexibility where appropriate.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. The job involves having in-depth conversations with clients to understand financial and life priorities and connecting clients to solutions that meet their financial goals.

• Executes the bank s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to act in the best interest of clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus, acting in the best interest of the client
• Collaborates effectively to get things done and builds strong relationships
• Passion, commitment, and drive to deliver an experience that improves clients  financial lives
• Confident in identifying solutions for new and existing clients based on their needs
• Effective and confident communicator; comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Confident in educating clients on how to conduct simple banking transactions through self-service technologies (ATM, online banking, mobile banking)
• Strong critical thinking and problem-solving skills
• Follows established processes and guidelines to act in the best interest of clients and the bank, adhering to all applicable laws and regulations
• Efficient time and capacity management
• Focus on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance

• Experience in financial services and knowledge of financial products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor s Degree or business-relevant Associate’s Degree such as business management, business administration or finance

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

40

US - MD - Clarksville - 6390 Ten Oaks Rd - CLARKSVILLE BC (MD4936)

Pay range: $25.00 - $27.88 hourly; offers to be determined based on experience, education and skill set.

This role is compensated with a base salary and is not incentive eligible.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.