Customer Service Specialist Part-Time

*** EXTERNAL APPLICANTS ONLY!***

CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 85,000 metered homes and businesses with electric service and over 32,000 customers with broadband services over our Fiber-to-the-Premises Network. We are looking for energetic, professional, and courteous individuals to join our Customer Service team.

There are three positions available. Shifts will vary, ranging from 7a-4p, 8a-5p & 10a-7p. Incumbents will be considered for all potential shifts.

Bilingual with Spanish & English language highly preferred, but not required.

Incumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts;

preparing, dispatching, and scheduling service orders; and completing related clerical tasks.

Incumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts;

preparing, dispatching, and scheduling service orders; and completing related clerical tasks.

• Provides accurate, detailed, and timely responses to inquiries from the general public, including both electric and broadband customers, agencies, and business partners, with a variety of information regarding multiple services and service levels. This includes, but is not limited to, responding to questions regarding new customer connects and disconnects, service packages and related fees, service changes, billing questions, and similar scenarios.
  
  Conducting all work in a professional, courteous, and civil manner with a helpful and friendly disposition.
• Processes and records a variety of basic accounting transactions based on CDE Lightband billing rates and software, including establishing and closing customer accounts, entering transactions, processing transactions, retrieving account data, balancing cash receipts, and preparing related records.
• Works to maintain customer relationships by proactively identifying sales opportunities by utilizing knowledge of broadband incentives, equipment, and options available; informs potential customers of potential equipment and package options for Broadband services; identifies opportunities for selling additional services available, while maintaining a friendly, professional, and courteous demeanor to provide proactive customer service at all times.
• Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail, and entering.
• Prepares a variety of operational records and basic reports.
• Performs other duties as assigned, of a similar nature, or to provide assistance as needed.

High School Degree or Equivalent

2 years of experience in Customer Service, Call Center, Dispatch, or similar, Broadband, Telecommunications or utility experience is highly favored

CPR/AED or ability to obtain upon hire

Bilingual in English & Spanish is highly preferred but not required.

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is also considered.

• Knowledgeable of and Skilled in Customer service principles and practices
• Knowledgeabl…