Customer Service Representative

Customer Service Representative (CSR)
Eastview Veterinary Clinic – Clarksville, TN

Full-Time

Eastview Veterinary Clinic is seeking a Customer Service Representative (CSR) who thrives in a fast-paced, client-focused medical environment. As the first and last point of contact for our clients, the CSR plays a vital role in creating an efficient, welcoming, and compassionate experience for every pet and their owner.

Provide excellent and expeditious client service both in person and over the phone

Greet clients, answer questions, and offer support in a friendly and professional manner

Process incoming and outgoing patients, handle billing and payments, and manage invoices and estimates

Answer and triage phone calls, including emergency cases and routine inquiries

Manage scheduling, voicemails, emails, and other communication platforms (e.g., AllyDVM, Express ER)

Maintain accurate client and patient records within the practice management software

Handle incoming and outgoing mail and organize clinic communications

Monitor and maintain cleanliness of the client waiting area and lobby

Educate clients on basic animal care, vaccines, wellness plans, and preventative medications

Escalate complex issues to senior staff or management when necessary

Support the veterinary team with basic patient handling and care as needed

Minimum of 2-3 years of experience in a veterinary, medical, or healthcare-related customer service role (required)

Strong verbal and written communication skills

Proficient with Excel, digital records, and client communication software

Detail-oriented, dependable, and capable of multitasking under pressure

Knowledgeable in basic animal care and veterinary procedures

Passion for educating clients and delivering high-quality care experiences

Team player with a professional, compassionate demeanor

Prior experience in a walk-in or fast-paced medical/veterinary clinic

Confident discussing preventative care, treatment recommendations, and common veterinary concerns

Interest in growing within the veterinary field and supporting clinic goals

NVA/Ethos offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.

NVA/Ethos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations.

To Apply:

Please send your request for an application, along with your resume to  or stop by Eastview Veterinary Clinic in person—we’d love to meet you!

NVA is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.