Regional Collections Specialist

Responsibilities

• Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts.
  
  Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
• Goal is to make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls
• Follow up on calls and email, fax or mail copies of invoices as required
• Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
• Perform credit evaluations for new or renewal business to determine credit worthiness
• Process credit card payments on accounts and resolve questions and issues on accounts
• Assist the sales department in account set up by setting credit limits and terms
• Run daily reports – credit hold report, credit balance report and aging reports
• Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold

• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
• Complete the weekly top 30 aging account report to the company CFO and others required
• Run Aging reports and update notes in system regarding status of payment on accounts.
• Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required.
• Provide back up for customer service, Accounts Receivable Clerk as necessary

Essential Functions - The statements above are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.