Dispatcher, Customer Service​/HelpDesk

Overview

The following duties are considered essential for this job classification:

• Receive, prioritize and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to car accidents, towed cars, barking dogs, domestic abuse, etc.
• Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
• Access and operate local and state database systems to verify information as requested.
• Greet and provide services to visitors to the police station lobby.
• Keep senior police and fire staff informed 24 hours a day of noteworthy incidents and emergencies.
• Answer questions from the public pertaining to departmental policies and procedures or community services.
• Operate two-way radio, monitor computer screens, and other sophisticated communications equipment while efficiently gathering, prioritizing and documenting caller information.