Dispatcher, Customer Service/HelpDesk
Job in
Clarksdale, Coahoma County, Mississippi, 38514, USA
Listed on 2026-01-25
Listing for:
Mississippi Department of Employment Security
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Clerical, Bilingual, Emergency Crisis Mgmt/ Disaster Relief -
Government
Bilingual, Emergency Crisis Mgmt/ Disaster Relief
Job Description & How to Apply Below
Overview
The following duties are considered essential for this job classification:
Responsibilities- Receive, prioritize and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to car accidents, towed cars, barking dogs, domestic abuse, etc.
- Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
- Access and operate local and state database systems to verify information as requested.
- Greet and provide services to visitors to the police station lobby.
- Keep senior police and fire staff informed 24 hours a day of noteworthy incidents and emergencies.
- Answer questions from the public pertaining to departmental policies and procedures or community services.
- Operate two-way radio, monitor computer screens, and other sophisticated communications equipment while efficiently gathering, prioritizing and documenting caller information.
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