Occupational Health Clinical Coordinator

People are a company's greatest resource, which is why caring for patients and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. By engaging patients and offering them a personal relationship with a primary care provider, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs.

We put patients’ health first because amazing care yields amazing results.

The Occupational Health Clinical Coordinator will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. They will show initiative and demonstrate sound decision-making and problem-solving techniques, lead through example in training and support of teams. The Occupational Health Clinical Coordinator will travel between assigned health centers to support health center services of primary care and occupational health.

The goal of this position is to support assigned care teams to provide efficient & safe health center occupational health operations while ensuring our patient promise is delivered according to regulatory and quality standards.

The mission of the role is to serve as a conduit of effective and professional communication between the client occupational health service and clinical team in this client-facing role. The Occupational Health Clinical Coordinator will work closely with the Account Manager, Clinical Operations Team, Medical Affairs Team Leader, and Client HR team.

• Observe day-to-day administrative and care team activities at assigned health centers.
• Make scheduled site visits to each assigned health center determined by leadership as applicable.
• Monitor operational efficiency to include but not limited to participating in interviews, precepting, and focused re-training in collaboration with Enterprise Training Manager and Regional Director of Clinical Operations.
• The Occupational Health Clinical Coordinator will be responsible for the orientation of oncoming clinical support staff. Their orientation will be specific to the designated client workflows and will include training related to the expectations at each Health Center for occupational health program testing compliance and primary care services.
• Monitor, investigate and respond to patient escalations and survey responses.
• Report and support clinical occurrences and any remedial actions as directed by the Quality team.
• Serve onsite as clinical staff as needed to improve efficiency and promote service excellence.
• Monitor clinical systems to ensure that all operational best practices are followed. Examples include but are not limited to patient cases addressed, patient throughput, appropriate inventory and dispensing practices, and scheduling best practices.
• Prepare reporting and participate in Proactive MD and client meetings, alongside the Account Manager, to ensure excellent communication and collaboration towards client program goals.
• Participate in client meetings as well as client corporate on-site events as scheduled.
• Identify and report to Regional Director of Clinical Operations and/or Medical Affairs Site Leader of any concerns related to operations and staff performance/behavior.
• Assist Regional Director of Clinical Operations with other duties, responsibilities, and projects as assigned.

• Graduate from an accredited School of Nursing
• Holds a current and active licensure to practice as a Registered Nurse
• Willingness to obtain multi-state/compact RN License and other states as applicable
• Minimum one year of direct occupational health clinical experience in an outpatient setting
• A firm understanding and experience with Occupational Health and Safety programs
• Demonstrated knowledge of occupational health related regulatory guidelines and standards (DOT, OSHA, NIOSH)
• Demonstrated proficiency in MS Office products use including Outlook, Excel, Word, and Power Point
• Experience and proficiency using an EMR application in a healthcare setting
• Strong organization…