Manager In Training - Claremont,NH Job Claremont area,New Hampshire USA,Management

366 Washington St, Claremont, NH 03743, USA

Job Description

TITLE: Manager-in-Training (M.I.T.)

GENERAL

SUMMARY:

The Manager-in-Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to be prepared to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations.

The M.I.T deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.

Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.

Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:

Hire the best associates in the area.
Develop a superior team:
- Ensure all store associates have taken and passed all their required LMS training.
- Ensure all store associates complete any and all relevant vendor training.
- Make sure all associates are T.I.A basic automotive service certified.
- Career path with associates during structured associates coaching sessions.
- Sign up associates and provide study material for any applicable ASE certifications.
Proper scheduling of the team to make sure they can meet our customers’ needs all hours of operation.
Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
Monitor e‑mail throughout the day for customer appointments and communication.
Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partner with them on any necessary solutions.
Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
Attend off‑site meetings and training sessions as needed. Typically several times per year.

Facility and Equipment Maintenance:

Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
Manage daily preparation of location, service desk, and equipment prior to the start of business each day and the recovery and securing of location and unclaimed customer vehicles at the close of each business day.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Inspect customer waiting area and parking lot for cleanliness each day prior to opening for business.
Enter any facility or equipment issues into the facility or equipment database.

Procedural Compliance:

Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to.

Additional Responsibilities (Performs other functions as required.):

Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in assigned location.

PERFORMANCE MEASURMENT

Support the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.

STANDARD MANAGEMENT WORK WEEK

Schedule:

The standard expectation is a 5‑day work week with a minimum of 50 hours per week.
Attendance:
Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by the management team.

REQUIRED QUALIFICATIONS

Knowledge, Skills, and Abilities

Strong people management and leadership skills; motivational, supportive, assertive, and decisive.
Excellent…


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Manager In Training - Claremont, NH