Testing Center Support Specialist​/Evening Exam Proctor

* Prepare and process previously approved examination requests and schedule exams using a web-based system (AIM).
* Read and communicate standardized examination instructions in English to candidates.
* Monitor testing rooms during examination administration to ensure a secure and compliant testing environment
* Enforce examination time limits and all established testing procedures.
* Explain examination procedures and respond to candidate questions in a clear and professional manner.
* Demonstrate thorough knowledge of testing center protocols; promote and enforce all requirements while communicating exam expectations clearly to faculty and candidates.
* Distribute examination materials to candidates in accordance with testing procedures.
* Collect, verify, and accurately account for all examination materials upon completion.
* Verify candidate identification prior to exam administration.
* Document and report rule violations, irregularities, or unusual occurrences during testing.
* Accurately calculate and monitor individual testing time, including approved accommodation such as extended time and scheduled breaks.
* Review, confirm, and prepare approved accommodation in advance of scheduled testing sessions.
* Coordinate and ensure the secure delivery and handling of completed examinations.
* Notify appropriate personnel promptly when testing equipment malfunctions or technical issues arise.
* Maintain organized electronic and/or physical filing systems, ensuring records are accurate, current, and accessible in compliance with departmental and institutional guidelines.
* Track and maintain monthly, semester, and annual testing metrics and reports
* Complete end-of-shift reports summarizing activities, issues, and follow-up needs for review by the Testing Center Coordinator.
* Maintain accurate and organized electronic and physical records in compliance with institutional policies, FERPA, ADA, and other applicable regulations.
* Collect, maintain, and manage faculty contact information, including input into Google Voice systems.
* Collaborate with campus partners, including Campus Safety and on-call teams, in emergency situations.
* Perform other related duties as assigned.
* Understanding of FERPA and ADA regulations.
* Knowledge of customer service techniques for public contact in person and on the telephone.
* Knowledge of basic recordkeeping procedures.
* Exercise judgement and discretion.
* Communicate effectively orally and in writing and follow written and oral instructions in English.
* Able to give clear and concise instructions in English.
* Meet and deal with the public in a tactful and courteous manner while enforcing examination rules and procedures.
* Able to keep information confidential.
* Maintain accurate records.
* Count quickly and accurately.
* Learn general and specialized software applications.
* Punctuality, dependability, and flexibility.
* Attention to detail.
* Able to use basic functions of Microsoft Word, Outlook, web-based databases (e.g., AIM) and an online timekeeping system. Able to learn new computer technology as needed.
* Ability to interact positively with a diverse community of coworkers, students, faculty, and other staff.
* Ability to learn new duties and procedures for enhancements and changes to services and products offered.
* Dexterity to manipulate paper, hardcopy files, writing instruments, computer keyboard, copiers, telephone, and other typical office equipment.
* Awareness of and sensitivity to racial, cultural, religious, gender, and sexual orientation diversity.
* Six months of experience proctoring examinations.
* Some experience supporting an office environment.
* Some clerical or front office experience.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.

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