Front Desk Assistant & Exam Proctor, Temporary

* Use a web-based system (AIM) to schedule exams and manage the daily calendar.
* Process exam requests, request exams from faculty, and return exams.
* Oversee the work of the Examination Proctors during the administration of examinations.
* Read standard instructions in English to candidates.
* Monitor test rooms during the administration of examinations.
* Enforce time limits and compliance with other examination procedures.
* Explain and answer questions concerning examination procedures and related matters.
* Be knowledgeable of, promote, and enforce all testing center protocols and requirements. Communicate clearly with faculty on exam requirements and convey to exam candidates.
* Distribute examination materials to candidates.
* Collect, check, and count examination materials.
* Check candidates' identification.
* Report rule violations and/or unusual occurrences during examinations.
* Prepare the proctor's report.
* Notify appropriate personnel when test equipment malfunctions occur.
* Perform general clerical support duties such as answering phones, processing correspondence, maintaining files, and distributing mail.
* Perform other related duties as assigned.
* Knowledge of customer service techniques for public contact in person and on the telephone.
* Knowledge of basic recordkeeping procedures.
* Understanding of FERPA and ADA regulations.
* Able to coordinate the work of assigned employees.
* Exercise judgment and discretion.
* Communicate effectively orally and in writing and follow written and oral instructions in English.
* Able to give clear and concise instructions in English.
* Meet and deal with the public in a tactful and courteous manner while enforcing examination rules and procedures.
* Able to keep information confidential.
* Maintain accurate records.
* Count quickly and accurately.
* Learn general and specialized software applications
* Punctuality, dependability, and flexibility.
* Attention to detail.
* Able to use basic functions of Microsoft Word, Outlook, web-based databases (e.g., AIM), and an online timekeeping system. Able to learn new computer technology as needed.
* Ability to interact positively with a diverse community of coworkers, students, faculty, and other staff.
* Ability to learn new duties and procedures for enhancements and changes to services and products offered.
* Dexterity to manipulate paper, hardcopy files, writing instruments, computer keyboard, copiers, telephone, and other typical office equipment.
* Awareness of and sensitivity to racial, cultural, religious, gender, and sexual orientation diversity.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.

TCCS reserves the right to modify job duties or assign additional duties as needed.

Experience the story of The Claremont Colleges as it unfolds through our inspiring beginnings, distinguished present, and bright future in the Celebrating 100 Years video, which highlights how innovation, integration, and excellence have shaped a century of collaboration.

Like the institutions we serve, we recognize that we excel when we collaborate. We seek diverse staff members who are skilled and passionate about the work they do. TCCS is committed to providing an environment that values the many differences in identities, experiences, abilities, and thoughts that exist among the members of our community. Learn more about TCCS by visiting  and about the seven colleges we serve by visiting .###

Employment Benefits We are proud to offer a generous program of employment benefits for our eligible employees. Take a look at our for a snapshot. Full details may also be viewed on our website: .
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