Patient Ambassador

Job Overview

PATIENT AMBASSADOR position.

Location:

Jefferson Hospital - 565 Coal Valley Drive, Clairton, PA 15025.

Schedule:

Full time, Monday - Friday with some afternoons and weekends. Requirement:
Customer Service experience required. Pay Range: $20.00 per hour to $22.00 per hour. This is a full-time role with immediate hiring.

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

• Conduct new admission visits to all assigned units within the timeframe established by unit leadership and patient experience leadership.
• Ensure that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Support client satisfaction at a level that ensures account retention.
• Promote client awareness of the Patient Experience Program.
• Assist in customizing programs to meet each account's unique needs as required.
• Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assist in effective employee relations programs at unit site.
• Encourage employee creativity and innovation.
• Provide recognition for employees when programs are implemented with success.
• Complete housekeeping tasks when requested by customer or patients.
• Resolve housekeeping issues that do not meet standards and ensure housekeeping tasks are followed up on and completed in a timely manner.
• Performs other duties as assigned.

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

• Full-time and part-time positions offer benefits including:
  Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

• Full-time positions also offer:
  Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, .

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a…