Tier 1 Help Desk Technician; Bytagig

Position: Tier 1 Help Desk Technician (Bytagig)
Tier 1 Help Desk Technician Clackamas, OR (ON-SITE)

At Bytagig, we're more than just an IT service provider - we're a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow's growth.
We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed.
Our team thrives on curiosity, accountability, and fun - because we believe great service starts with a great culture.
At Bytagig, you won't just be another cog in the machine - you'll be part of a team that values innovation, integrity, and growth. We treat our clients like partners and our team like family.
What You Can Expect When You Join Us
A supportive and collaborative environment where your voice matters
Opportunities to grow your skills, tackle exciting challenges, and make a real impact
A culture that celebrates learning, accountability, and having fun along the way
A team that's passionate about technology and people
If you're driven by purpose, eager to learn, and ready to be part of something meaningful - we'd love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to learn, we encourage you to apply.

Position Overview
The Tier 1 Help Desk Technician handles intermediate-level IT support requests from our clients. This role is responsible for proactive maintenance and monitoring using advanced tools and solutions. This position is on-site and requires frequent client site visits in the Clackamas/Portland metro area.

Responsibilities

• Delight our clients with a friendly, quick, and helpful experience

• Assist the Projects Team with on-site or remote project delivery as needed

• Manage and monitor problem tickets; analyze incidents and determine support required

• Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions

• Document IT requests in the ticketing system, record actions taken, and follow up on deferred items

• Keep customers informed of ticket status and progress throughout resolution

• Collaborate with customers and coworkers to diagnose and resolve issues

• Troubleshoot, analyze, resolve, track, escalate, and document technical problems

• Resolve incidents on first contact when possible using supported remote tools

• Communicate effectively with both technical and non-technical users ("speak Geek and human")

• Train users on proper use of hardware and software

• Configure and support:
Firewalls
Wired and wireless networks
Access points

• Perform proactive maintenance and monitoring using advanced tools

• Escalate issues to Tier II Help Desk when outside the scope or knowledge base

• Provide frequent on-site user support at client locations

• Deploy laptops and desktops across client environments

• Maintain system performance by testing existing equipment and software

• Perform other duties as assigned

Education & Experience

• High school diploma or GED required

• Valid driver's license required

• Ability to manage a flexible schedule and work independently

• 3+ years of experience working for an MSP at Tier I or Tier II Help Desk level

• Experience with:
Microsoft Azure
Windows Server
Office 365 / Microsoft 365
Networking fundamentals

• Familiarity with LAN, WAN, and VoIP technologies

Physical Requirements
Ability to lift and carry up to 40-50 lbs
Comfortable working on ladders up to 10 feet
Familiar with and able to use basic hand tools (tools provided)

Work Location & Schedule
Monday - Friday
100% on-site
Clackamas, Oregon office
Frequent travel to local client sites is required

Compensation & Benefits
Hourly pay: $21-$25/hour (DOE)
Medical and dental insurance
401(k) with company match
Paid Time Off (PTO)