Operations Lead

As a highly-regarded high-tech unicorn company, we have been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, while simultaneously introducing new business verticals that are propelling us toward becoming a super app. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to contribute to our mission of combating injustice on a global scale.
We are seeking a Country Driver Operations Team Leader to oversee and optimize driver operations in Mexico. This role is crucial in ensuring a balanced driver supply, fostering partnerships, and enhancing fleet management strategies. The ideal candidate will have a strong operational mindset, strategic thinking, and the ability to drive business development at a local level. This position reports directly to the Country Manager and requires close collaboration with regional and HQ teams.

What you will do:

Oversee and manage driver supply in the local market to ensure a healthy balance between demand and availability
Identify, build, and manage strategic partnerships to strengthen driver engagement, retention, and market positioning¡
Lead fleet-related projects, including expansion planning, operational optimization, and exclusivity programs¡
Analyze driver app usage and performance to generate insights that support product enhancements and operational improvements
Collaborate with HQ teams to execute local digital campaigns, acquisition strategies, and incentive programs
Design and implement initiatives to improve driver retention, streamline recruitment efforts, and enhance the registration process
Monitor competitive activity and industry trends to proactively adjust local strategies
Manage and mentor a direct report in a supervisor role to ensure daily operational excellence and cross-team collaboration
Leverage data to monitor market performance, track key metrics, and support data-driven decision making
Requirements:
4-5 years of experience in operations or a business-related role, preferably within ride-hailing, mobility, or logistics.
Strong analytical skills with the ability to interpret data and make strategic recommendations.
Experience managing driver supply, fleet operations, or partnerships.
Proven ability to decompose complex business challenges, prioritize effectively, and drive results.
Excellent communication and stakeholder management skills, with the ability to present and influence at multiple levels.
Comfortable working in a fast-paced, dynamic environment with cross-functional collaboration.
SQL proficiency is a plus; strong Excel skills required to analyze trends and create reports.
Business development experience and the ability to identify new opportunities within the ride-hailing ecosystem.
We offer:
Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
Hybrid work