Gerente de soluciones

LATAM Commercial Solution Owner

Position Summary:

As a Solution Owner within the LATAM Commercial Technology team, you will play a key role in enabling world-class digital and CRM solutions that support our commercial operations. This position focuses on ensuring seamless integration and optimization of platforms that drive sales effectiveness and commercial excellence across the region.
You will be responsible for gathering and documenting business requirements, designing end-to-end processes, and supporting the end-to-end implementation of solutions that connect front-end applications with back-end systems. Additionally, we are looking for someone who can identify opportunities for automation and process simplification to drive operational improvements and enhance productivity.
The role involves close collaboration with business stakeholders, IT teams, and external vendors to ensure that solutions meet business needs, comply with governance standards, and deliver measurable value.
This position requires leadership, a sense of ownership, a highly structured and solution-oriented approach, combined with advanced analytical skills and the ability to translate both simple and complex business needs into functional specifications.
You will operate in a dynamic environment, supporting strategic programs, projects, and initiatives. The ideal candidate will have a deep understanding of our ecosystems, demonstrate curiosity and proactivity, and possess the ability to ask the right questions to gain a comprehensive view of priorities and anticipate risks.

KEY RESPONSIBILITIES
Own the end-to-end process of gathering, analyzing, and documenting business requirements
Ensure all requirements follow the demand management process and align with LATAM governance standards
Support business on the creation of flows and processes that accurately reflect their needs and technical feasibility
Act as the primary liaison between business stakeholders, BRMs and technical teams.
Collaborate with internal IT teams and vendors to support design activities within Salesforce and Pitcher.
Ensure seamless integration between platforms and compliance with data governance and security standards
Validate user interface designs and user experience proposals, ensuring alignment with usability best practices and business objectives.
Prepare and review test cases, coordinate defect resolution, and validate final deployments.
Oversee system testing, user acceptance testing (UAT), and ensure robust solutions are delivered.
Collaborate with solution integrators, external consultants, and internal stakeholders to ensure timely and successful delivery of projects.
Ensure appropriate communication of project progress, changes, risks management, next steps and milestones to the BRMs
Identify opportunities for operational efficiency and process automation.
Support the development of 3 year strategic roadmaps identifying new proposals (initiatives including requirements definition, business impact and financials)
Ensure adherence to best practices, standards, and guidelines
Promote sustainability and scalability of solutions across LATAM.
Release versioning prioritization per business needs.
Gain understanding of business strategies.
Stay abreast of industry trends in the business and technology.
Ensure understanding of proper best practices, standards and guidelines that apply to the business.
Assist the business during the tracking of benefits after projects implementation.

SKILLS
Strong communication and influence skills, logical thinking, good leadership and management skills, decision making and problem-solving abilities
Demonstrates curiosity and proactivity, with the ability to ask the right questions to gain a comprehensive understanding of priorities and anticipate potential risks.
Highly structured, solution oriented
Strong teamwork, interpersonal skills and ability to communicate with all management levels
Strong ability to collaborate with senior leadership, senior technologists, and project managers to define business process issues, analyze operational efficiencies, implement creative solutions and measure delivery results
Strong written and verbal…