Virtual Patient Services Coordinator

Company Description   Tech Loom Global connects industry-leading companies across various sectors with top-tier global talent. We offer flexible staffing solutions tailored to specific needs, whether for part-time resources or fully-staffed departments. Our expertise spans sales development, product development, and lead generation. We deliver the right professionals to drive your business success in today's dynamic and competitive landscape.

Role Description
We are seeking a Virtual Patient Services Coordinator to support a U.S.

-based behavioral health organization focused on expanding access to high-quality mental health care. This is a non-clinical, administrative role that plays a critical part in the patient experience through scheduling, communication, and accurate system management.
You'll work closely with internal teams and providers in a fully remote, async-first environment, where clear documentation, proactive communication, and ownership are essential.
This role is ideal for someone with early experience in healthcare administration who is detail-oriented, reliable, and comfortable working independently in a fast-paced, mission-driven setting.
Responsibilities:
Schedule, confirm, and manage patient appointments.
Respond to patient inquiries via email and live calls.
Maintain accurate and up-to-date records within the Electronic Health Record (EHR) system.
Support intake, rescheduling, and administrative follow-ups as needed.
Ensure all communications and documentation comply with HIPAA and healthcare privacy standards
Maintain organized internal documentation and notes
Assist with internal reporting and data tracking to support operational visibility.
Collect and verify necessary information (e.g., insurance, pre-visit assessments) ahead of upcoming appointments

Qualifications:

1–2 years of experience in a healthcare administrative or patient services
Strong written and verbal English communication skills
Solid understanding of HIPAA compliance and patient confidentiality
Comfortable working with Microsoft Office
Ability to work independently in a remote, async-first environment
Exposure to behavioral health or mental health settings strongly preferred
Hands-on experience with:
Appointment scheduling
Patient communication (email and phone)
Electronic Health Record (EHR) systems
Compensation:
$600-800 USD/month, depending on experience