Customer Service Representative

Customer Service Representative

As an CSR at Maxima Apparel Corp, you will play a crucial role in our mission to deliver high-quality products efficiently. This role will support all customer order management aspects ensuring fulfillment success and accuracy.

- Ensure we are providing the optimal MX (Maxima Experience)
- Reconcile daily receipts from the production and facilitate accurate allocation to customer orders
- Respond to all customer and sales inquiries in a professional and timely manner
- Process orders, returns, credits, allocation and invoicing with accuracy and within SLAs
- Support any/all customer order management tasks
- Collaborate with US and overseas counterparts on daily workload needs and problem-solving.
- Ensure rigorous compliance due diligence on an individual customer basis
- Research Customer chargeback claims
- Handle Sales requests with efficiency and professionalism

You should have…

- Strong Communication:
Success in this role hinges on your capacity to communicate effectively both vertically and horizontally with cross-functional team members, ensuring seamless collaboration. Command of English is very important.
- Problem-Solving

Skills:

Ability to analyze challenges and present effective solutions to the Leadership Team, demonstrating your ability to think critically and find innovative solutions.
- High Responsiveness:
You should be highly responsive, ready to address challenges promptly with a creative problem-solving mindset.
- Time Management

Skills:

This role will require you to focus on meeting SLAs interdepartmentally and within the order shipping windows

Education and Experience:

- 4-5 Years of Working

Experience:

You should have a strong background with 4-5 years of experience working in a professional setting and with customer service/order processing experience.
- Proficiency in Microsoft Office Suite:
Being proficient in Excel and all other Microsoft Office applications is essential, enabling you to efficiently manage data and generate reports.
- Organizational and Communication

Skills:

Your role will require excellent organizational and communication skills, underpinned by meticulous attention to detail, ensuring precise execution of tasks and effective collaboration with team members.

* Please attach your resume in English, as it needs to be sent to our U.S. corporate office*.