Customer Service Representative

Customer Service Representative
As an CSR at Maxima Apparel Corp, you will play a crucial role in our mission to deliver high-quality products efficiently. This role will support all customer order management aspects ensuring fulfillment success and accuracy.

Ensure we are providing the optimal MX (Maxima Experience)
Reconcile daily receipts from the production and facilitate accurate allocation to customer orders
Respond to all customer and sales inquiries in a professional and timely manner
Process orders, returns, credits, allocation and invoicing with accuracy and within SLAs
Support any/all customer order management tasks
Collaborate with US and overseas counterparts on daily workload needs and problem-solving.
Ensure rigorous compliance due diligence on an individual customer basis
Research Customer chargeback claims
Handle Sales requests with efficiency and professionalism

You should have…
Strong Communication:
Success in this role hinges on your capacity to communicate effectively both vertically and horizontally with cross-functional team members, ensuring seamless collaboration. Command of English is very important.
Problem-Solving

Skills:

Ability to analyze challenges and present effective solutions to the Leadership Team, demonstrating your ability to think critically and find innovative solutions.
High Responsiveness:
You should be highly responsive, ready to address challenges promptly with a creative problem-solving mindset.
Time Management Skills   :
This role will require you to  focus on meeting SLAs interdepartmentally and within the order shipping windows

Education and Experience:

4-5 Years of Working

Experience:

You should have a strong background with 4-5 years of experience working in a professional setting and with customer service/order processing experience.
Proficiency in Microsoft Office Suite:
Being proficient in Excel and all other Microsoft Office applications is essential, enabling you to efficiently manage data and generate reports.
Organizational and Communication

Skills:

Your role will require excellent organizational and communication skills, underpinned by meticulous attention to detail, ensuring precise execution of tasks and effective collaboration with team members.

* Please attach your resume in English, as it needs to be sent to our U.S. corporate office*.