Logistics Analyst

Puesto: Logistics Analyst-Immediate Need!
About the opportunity  Arqia, a Wireless Logic Group company and a global leader in M2M connectivity and the Internet of Things (IoT), is looking for a  Logistics Specialist  to work in a dynamic, collaborative environment, with a strong focus on customer service excellence and operational/logistics support.
This professional will support administrative and logistics routines, ensuring SLA compliance, process organization, and customer support, as well as handling order flows, inventory, purchasing, and CRM-based service management.

Key responsibilities
Provide customer service and support via phone, chat, and Zendesk, including triage and ticket logging
Manage customer relationships according to support levels and SLAs
Support SIM orders, supply chain activities, and track deliveries, deadlines, and shipping status
Control and monitor local SIM inventory levels
Create and manage Purchase Orders (POs) with suppliers in accordance with internal procurement policies
Perform operational tasks in SIMPro (activations, cancellations, blocks, password resets, and new SIM setup)
Support service fulfilment activities (COO, migrations, and TCRs)
Analyze usage data, identify anomalies, and initiate resolution actions
Support customer onboarding and training (demos and enablement sessions)
Maintain accurate system records, ensuring quality and SLA alignment
Support new product readiness (processes, guidelines, training sessions, and materials)
Escalate and follow up on unresolved issues with internal teams (technical support, billing, and sales)
Work during hypercare periods, support specific case analysis (low CSAT/escalations), and implement Continuous Improvement (CI) initiatives
Perform additional tasks as required

Desired experience
Minimum of 3 years  in Customer Service / Service Desk / Customer Support

Experience with logistics, purchasing, contracts, suppliers, and administrative routines
Knowledge of international logistics, import/export processes, and customs clearance in Mexico
Experience in telecom, technology, or IoT is a plus

Requirements
Bachelor’s degree in Logistics, Business Administration, International Trade, or related fields
Advanced English and Spanish  (written and verbal communication)
Strong organizational skills, attention to detail, and time management
Ability to handle multiple tasks simultaneously (tickets, chat, and calls)
Proficiency in Excel, Word, and Power Point

Experience with ERP and CRM systems

Location:

Mexico City, Mexico

Work schedule:

40 hours per week (Monday to Friday)

Why work with us?
Fast-growing company with an entrepreneurial mindset
International environment with strategic operations in IoT
Full training, continuous support, and career development opportunities
A culture that genuinely values and respects people