Customer Service Representative

Company Description   iDrive Your Car  offers professional chauffeurs on demand, serving over 10,000 corporate and individual clients for more than a decade. Our selectively recruited and extensively screened drivers have been consistently vetted through positive client reviews. Our service provides first-class transportation at a fraction of the cost of limos and ride-shares.

Role Description
This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will handle day-to-day tasks, including responding to customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves managing communication with clients via phone, email, and chat, addressing any concerns or questions, and coordinating with drivers to ensure successful ride experiences.

Qualifications
Customer Service, Customer Support, and Customer Satisfaction skills
FLUENT/NATIVE ENGLISH
Experience in enhancing Customer Experience
Strong communication and interpersonal skills
Ability to work independently and remotely
Proficiency in using technology and CRM software
Problem-solving and conflict resolution skills
Previous experience in the transportation or service industry is a plus
High school diploma or equivalent; additional qualifications are beneficial